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Privacy Policy

Last updated: February 20, 2026

This Privacy Policy explains how RetroSwap collects, uses, and protects information when you use our website and services.

Questions about handling your data? Contact support@retroswap.com.

Introduction and Scope

  • This Privacy Policy explains how RetroSwap collects, uses, and protects personal information when you use our website, software, integrations, and related services.
  • RetroSwap is operated by Cognitivv Inc., 169 Madison Ave STE 2930, New York, NY 10016, which acts as the data controller for personal information covered by this policy.
  • This policy applies to visitors, account owners, staff users, and people who communicate with us about the service.
  • If a separate contract, data processing addendum, or integration agreement applies, that document may supplement this policy for that relationship.

Information We Collect

Account and profile information

  • Name, email address, business/store details, login credentials, and account settings.

Commercial and operational records

  • Inventory data, product details, transaction records, store operations data, and related business content submitted to RetroSwap.

Billing and payment information

  • Billing profile details and subscription data.
  • Payment processing data handled by payment providers; we generally receive billing metadata and status rather than full payment card numbers.

Device, technical, and log data

  • IP address, browser type, operating system, device identifiers, request logs, and diagnostic events.

Usage and analytics data

  • Feature interaction, session events, page activity, and performance telemetry used to operate and improve the service.

Integration and partner data

  • Data made available when you connect third-party services (for example marketplaces, ecommerce systems, or communication providers), including tokens/scopes and synced records.

Support and communications

  • Messages, attachments, and details you provide when contacting support or participating in service-related communications.

Marketing preferences

  • Subscription preferences, campaign engagement events, and consent/opt-out status where required by law.

AI feedback and quality signals

  • Thumbs up/down ratings, optional comments, and related metadata you submit about AI outputs (including authenticity checks) to help us evaluate and improve quality.

Sources of Information

  • Directly from you when you create an account, configure your workspace, connect integrations, transact, or contact us.
  • Automatically through cookies and similar technologies, logs, and instrumentation when you use our website and services.
  • From connected third-party services that you authorize us to access.
  • From service providers and partners that support security, payments, analytics, communications, and operations.

How We Use Information

  • Provide, maintain, and personalize RetroSwap services and account functionality.
  • Process subscriptions, billing, payment operations, and service provisioning.
  • Operate security controls, detect fraud/abuse, and investigate incidents.
  • Monitor performance, diagnose issues, and improve reliability and usability.
  • Respond to support requests and account administration needs.
  • Send transactional and service-related notifications.
  • Send marketing communications where allowed, with opt-out controls.
  • Evaluate AI output quality, investigate inaccurate outputs, and improve model-assisted product behavior using submitted feedback signals.
  • Comply with legal obligations and enforce agreements and platform policies.

AI-Assisted Features and Accuracy

  • Some RetroSwap features use AI to generate suggestions, classifications, summaries, and other assistive outputs.
  • AI outputs may be incorrect, incomplete, or outdated and should not be treated as guaranteed factual determinations.
  • You are responsible for human review and independent verification before relying on AI output for pricing, authenticity, legal, compliance, tax, accounting, or customer-impacting decisions.
  • When you submit AI feedback (for example thumbs up/down and notes), we may use that information to audit, improve, and monitor AI-assisted features.

Cookies and Similar Technologies

  • We use cookies and similar technologies to run the service, analyze usage, and support marketing/attribution activities.
  • You can control cookies through browser settings and available in-product controls.
  • Disabling some cookies may reduce functionality, including authentication and performance features.

Strictly necessary cookies

  • Used for authentication, security, session continuity, and core platform operations.

Analytics and performance cookies

  • Used to understand service usage, monitor errors, and improve product quality and performance.

Marketing and attribution cookies

  • Used to measure campaign effectiveness, understand referral performance, and support marketing analytics.

Sharing and Disclosure

  • We share information with vendors and service providers that support hosting, analytics, payments, communications, and operations.
  • We may share data with integrations and third-party services when you direct or authorize those connections.
  • We may disclose information to comply with law, legal process, or valid governmental requests.
  • We may disclose information to protect rights, safety, security, and prevent fraud or abuse.
  • Information may be disclosed in connection with mergers, acquisitions, financing, or similar corporate transactions.
  • We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

International Data Transfers

  • Personal information may be processed in countries outside your jurisdiction.
  • Where required, we use contractual and organizational safeguards designed to protect personal information during cross-border transfers.
  • Transfer mechanisms and protections are applied in a manner intended to support applicable privacy laws.

Data Retention

  • We retain personal information only as long as necessary for the purposes described in this policy unless a longer period is required or permitted by law.
  • Retention periods may be extended when needed for legal claims, dispute resolution, audits, fraud prevention, and regulatory obligations.

Account and profile data

  • Typically retained while your account is active and for up to 24 months after closure.

Billing, tax, and financial records

  • Typically retained for around 7 years, or longer if required by law.

Security and system logs

  • Typically retained for 30 to 180 days, with longer retention when needed for investigations or abuse prevention.

Support communications

  • Typically retained for up to 24 months after issue closure.

Marketing engagement data

  • Retained until you opt out or after extended inactivity, typically up to 24 months where operationally reasonable.

Integration connection metadata

  • Retained while integration connections are active, then removed or minimized with short operational retention windows.

Your Privacy Rights

  • Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information.
  • You may also have rights to object to or restrict certain processing, request data portability, or withdraw consent where processing is based on consent.
  • Residents in the EEA/UK may lodge complaints with a supervisory authority.
  • Residents in US states with privacy laws may have rights to know, delete, correct, and receive data portability, subject to legal exceptions.
  • We do not discriminate against users for exercising applicable privacy rights.
  • To exercise rights, contact support@retroswap.com. We may verify identity before processing requests and may offer an appeal process where required.

California and US State Disclosures

  • Categories of personal information we collect include identifiers, commercial information, internet/activity data, geolocation-derived data (such as IP-based location), and communications content you provide.
  • We collect and use these categories for operational, security, analytics, support, legal compliance, and service delivery purposes described in this policy.
  • We disclose these categories to service providers/processors and authorized integration partners as needed to operate the service.
  • We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
  • Authorized agents may submit requests on your behalf where permitted by law, subject to verification requirements.
  • If your request is denied and local law provides appeal rights, you may submit an appeal via support@retroswap.com.

Marketing Communications

  • You can opt out of non-essential marketing emails at any time using unsubscribe links or by contacting us.
  • We may still send essential transactional or service notifications (for example security, billing, and account notices).

Security

  • We use administrative, technical, and organizational safeguards designed to protect personal information.
  • No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
  • You are responsible for safeguarding credentials and notifying us promptly of suspected unauthorized access.

Children's Privacy

  • Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
  • If we become aware that personal information from a child under 13 has been collected without proper authorization, we will take steps to delete or appropriately handle that information.
  • Parents or guardians who believe we may have collected such information can contact us at support@retroswap.com.

Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect product, legal, or operational changes.
  • When we update this policy, we will revise the "Last updated" date above.
  • For material changes, we may provide additional notice through the service or other reasonable channels.

Contact Information

  • Data controller: Cognitivv Inc.
  • Address: 169 Madison Ave STE 2930, New York, NY 10016.
  • Privacy contact: support@retroswap.com.
  • Data Protection Officer (DPO): None designated.

Questions or Requests

Questions about this policy, data rights requests, and appeals can be sent to support@retroswap.com, or mailed to Cognitivv Inc., 169 Madison Ave STE 2930, New York, NY 10016.

For service terms, review our Terms of Service.